Privacy Policy

1. About This Policy

This Privacy Policy explains our policies and procedures regarding the collection, use, and disclosure of your information when you use our Service. It also informs you about your privacy rights and how the law protects you.

We use your personal data to provide and improve our Service. By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Definitions

For the purposes of this Privacy Policy:

• "Company" (referred to as "the Company", "we", "us" or "our") refers to Orbitrar Private Limited, a company incorporated under the laws of India.
• "Service" refers to the Orbitrar website and related services accessible from orbitrar.com
• "Personal Data" means any information that relates to an identified or identifiable individual
• "Usage Data" refers to data collected automatically when using the Service
• "Cookies" are small files placed on your device by a website
• "You" refers to the individual accessing or using the Service

3. Information We Collect

3.1 Personal Information

We may collect the following personally identifiable information:

• Email address
• First name and last name
• Phone number
• Company name (if applicable)
• Job title (if applicable)
• Billing and shipping addresses
• Payment information (processed securely through third-party payment processors)

3.2 Usage Data

We automatically collect information about how you use our Service, including:

• IP address and device identifiers
• Browser type and version
• Pages visited and time spent
• Referring websites
• Operating system information
• Date and time of visits
• Clickstream data and user interactions

3.3 Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for basic website functionality (Session cookies, deleted when you close your browser)
• Analytics Cookies: Help us understand how visitors use our website (Persistent cookies, stored for up to 2 years)
• Functional Cookies: Remember your preferences and settings (Persistent cookies, stored for up to 1 year)
• Marketing Cookies: Used to deliver relevant advertisements (Persistent cookies, stored for up to 90 days)

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for specific processing activities
• Contract Performance: To fulfill our contractual obligations to you
• Legitimate Interest: For our legitimate business interests, such as improving our services
• Legal Obligation: To comply with applicable laws and regulations

5. How We Use Your Information

We use your personal data for the following purposes:

• Providing and maintaining our Service
• Processing transactions and managing your account
• Communicating with you about our services
• Sending marketing communications (with your consent)
• Analyzing and improving our Service
• Detecting and preventing fraud
• Complying with legal obligations
• Resolving disputes and enforcing agreements

6. Information Sharing

We may share your information in the following circumstances:

6.1 Service Providers

We work with trusted third-party service providers, including:

• Cloud hosting providers (AWS, Google Cloud)
• Analytics services (Google Analytics, Mixpanel)
• Payment processors (Stripe, PayPal)
• Email service providers (SendGrid, Mailchimp)
• Customer support platforms (Intercom, Zendesk)

6.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from public authorities.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity.

7. Data Retention

We retain your personal data for the following periods:

• Account Information: Until account deletion plus 30 days for backup purposes
• Transaction Records: 7 years as required by applicable financial regulations
• Marketing Data: Until you withdraw consent or 3 years of inactivity
• Usage Data: 2 years for analytics purposes
• Support Communications: 3 years for quality assurance

8. International Data Transfers

Your data may be processed in countries outside your residence, including the United States and European Union. We ensure adequate protection through:

• Standard Contractual Clauses approved by regulatory authorities
• Adequacy decisions for transfers to countries with adequate data protection
• Binding Corporate Rules where applicable

9. Your Rights

Depending on your location, you may have the following rights:

9.1 Access and Portability

• Request access to your personal data
• Receive a copy of your data in a portable format

9.2 Correction and Deletion

• Correct inaccurate personal data
• Request deletion of your personal data
• Request restriction of processing

9.3 Objection and Withdrawal

• Object to processing based on legitimate interests
• Withdraw consent at any time
• Opt-out of marketing communications

9.4 Exercising Your Rights

To exercise any of these rights, contact us at privacy@orbitrar.com. We will respond within 30 days of receiving your request.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but will notify you of any significant data breaches as required by law.

11. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal data, please contact us immediately.

If we discover we have collected personal data from a child under 13 without parental consent, we will take steps to delete that information promptly.

12. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.

13. Changes to This Policy

We may update this Privacy Policy periodically. When we make significant changes:

• We will post the updated policy on this page
• We will update the "Last Updated" date
• We will notify you via email for material changes
• We may display a prominent notice on our Service

Continued use of our Service after changes become effective constitutes acceptance of the updated policy.

14. Regulatory Compliance

This Privacy Policy is designed to comply with:

• India's Digital Personal Data Protection Act (DPDP) 2023
• European Union General Data Protection Regulation (GDPR)
• California Consumer Privacy Act (CCPA)
• Other applicable data protection laws

15. Contact Information

General Support:
Email: support@orbitrar.com

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST

This Privacy Policy was last updated on August 20, 2025.